Reviews

Our salesperson, Jessica Cort, is excellent. She explained the entire process in an easy to understand terms. It was a very positive experience.

Great service.

Lower the prices

Amazing

The service was great ,from the friendly greeting to the thank you goodbye at the finish. The employees knew their jobs and performed them well. Good people are the best asset a company can have , so take care of the ones you have !

All of my interactiions with Joe Lunghamer Chevrolet were very good and I had a very positive purchase experience.

The vehicle was done as promised

I scheduled my appointment online. Dropped off the vehicle. Mike was not available, so Emma checked me in. In looking at what was required, she informed me that there were four service bulletins on my vehicle, which could not be done in the 1 hour allotted for first time maintenance. We came to the conclusion that it was best to leave the vehicle overnight, so that they could complete it. I was informed that there were absolutely no vehicles available to loan. 18 on the waiting list. I left the vehicle and called for a ride. At 11:00 a.m. the following day I called to find out if there was any word on my vehicle. Mike Miller answered, and told me that since Emma had checked me in she would have to follow up with me. He transferred me to her phone which went to an answering machine. I called back 1 hour later, and went back to an answering machine. I called the main line and was told that I needed to speak to Emma. I waited 1 hour and tried to call back again. No answer from Emma. Call back to the front desk, and was told that Emma would call me when she was available. The young lady at the front desk told me the best she could do would be to email Emma and let her know that I needed to speak to her. Why do I have to jump through hoops to find out how my vehicle is doing? I hung up. Emma finally called me back, and said that they were not able to do any of the electronic updates, recalls. I informed her that they had the vehicle overnight, and they should have had that all taken care of. Or they should have at least contacted me. My saleswoman and for me that lunghammer was going to be the premiere EV dealership in Oakland County. At this rate you are not! At this point, the software updates have not been installed. Unless I have a loaner they're not going to be.

The trade in and buying experience was very smooth and fast. Bruce Litvin was fantastic during the entire process. He explained and spend time in the car going through all the infotainment and driving experience.

No comment